Recovery Specialist

Penfield, NY 14526

Posted: 01/08/2024 Industry: Professional clerical

Job Description

We are hiring for a Recovery Specialist! In this full-time opportunity, you’ll be responsible for accurate and timely resolution of all bank returned items. To be considered for this position, please have experience in customer service, finance accounting or payroll. Does this describe you? Apply today!


  • Performs the processing of all new and pending returned items for the products
  • Researches and resolves product and service issues from the field and clients
  • Evaluates client status to determine the appropriate service
  • Ensures adherence to the Fair Debt Collections Practices Act NACHA and other regulatory agencies
  • Develops and maintains knowledge of all product offerings
  • Maintains a high level of customer service and client retention

Job Requirements

  • High School diploma
  • Experience in customer service, finance accounting or payroll preferred
  • Microsoft Word Excel and Access knowledge is preferred
  • Strong customer service skills

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1.800.655.8803 585.295.8553 1777 Penfield Road Penfield, NY 14526