Online Product Support

Phoenix, AZ 85053

Posted: 04/03/2025 Industry: Professional clerical

Job Description

We are hiring for an Online Product Support Professional!  In this full time opportunity you'll provide customer service and support for clients utilizing online services and be responsible for problem analysis and resolution.  To be considered for this position you will need an AAS or BA/BS in IT and a minimum of 2 years in a call center or technical support position.
 
Position Details:
  • Full time, contract
  • M-F schedule days
  • Assists clients utilizing online payroll and support requiring product and technical support
  • Answers inbound calls and responds to emails in a call center environment; provides problem analysis and resolution
  • Updates database of client encounters and solutions
  • Maintains high level of client satisfaction and retention by focusing on effective service and first call resolution
  • Implements working knowledge of security information resets, sign on tools, and support tools for online applications
  • Establishes and maintains positive working relationships with clients and colleagues

 

Job Requirements

  • AAS or BA/BS in IT Business or related field preferred
  • Minimum 2 years in call center client service or technical support position
  • Schedule flexibility between 8 am and 6 pm

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Ready to elevate your career in the vibrant Phoenix, Arizona area? Explore our diverse job opportunities in this dynamic region known for its sunny skies, breathtaking desert landscapes, and thriving job market. Known as the Valley of the Sun, Phoenix boasts a unique mix of Southwestern charm and urban sophistication. Discover the bustling arts scene at the Phoenix Art Museum, catch a performance at the iconic Orpheum Theatre, or cheer on the Arizona Diamondbacks at Chase Field. With an array of outdoor activities in stunning parks like Camelback Mountain and Papago Park, plus delectable Southwestern cuisine to savor, there's no shortage of reasons to make Phoenix your professional playground. Browse our job listings today and unlock a world of career possibilities in this exciting region!
1.800.655.8803 585.295.8553 1777 Penfield Road Penfield, NY 14526