Collections and Customer Service Specialist

Penfield, NY

Posted: 03/18/2024 Industry: Professional clerical

Job Description

We are hiring for a Data and Collections Specialist! In this full-time opportunity you will contact clients to resolve past due balances. To be considered for this position, please have a HS Diploma and a minimum of 3-years of customer service finance or payroll experience required. Strong Microsoft Excel and Microsoft Access experience.

Position Details:

  • Full time, contract
  • M-F schedule days
  • Data Entry
  • Alleviates risk through resolving clients past due balances meet daily collections and call goals
  • Initiates calls to clients based on risk to resolve outstanding receivables
  • Maintains daily call requirements based on the forecast provided to ensure standards are met
  • Maintains and updates all client information in all systems
  • Maintain a high level of customer service and client retention

Job Requirements

  • High School Diploma or GED equivalent and a minimum of 3 years of customer service payroll or finance office experience
  • Solid data entry skills
  • Proficiency with Microsoft Excel and Microsoft Access is required
  • US citizen or permanent resident status
  • Successful completion of background check

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1.800.655.8803 585.295.8553 1777 Penfield Road Penfield, NY 14526