Client and Product Support
1777 PENFIELD RD Penfield, NY 14526 US
Job Description
We are hiring for a Client and Product Support Specialist! In this full-time opportunity, you’ll act as an initial point of contact for inbound participant requests and questions regarding products. To be considered for this position, please have a minimum of a HS diploma and 2-years experience in an office setting. Does this describe you? Apply today!
Position Details:
- Full time, contract
- M-F schedule days
- Fields daily calls from participants with questions regarding products to provide a quality service experience
- Logs and documents participant conversations
- Provides real-time technical support
- Maintains and updates all client information in all systems
- Prioritizes caller and management critical issues
- Maintains a high level of customer service and client retention
- Competitive hourly rate
Job Requirements
- Associate's Degree preferred
- Data entry skills
- Strong customer services
- US citizen or permanent resident status
- Successful completion of a drug screen and background check