Client and Product Support

Penfield, NY 14526

Posted: 06/22/2020 Industry: Professional clerical

Job Description

We are hiring for a Client and Product Support Specialist! In this full-time opportunity, you’ll acts as initial point of contact for inbound participant requests and questions regarding products.To be considered for this position, please have a minimum of HS diploma and 2-year experience in an office setting. Does this describe you? Apply today!

Position Details:

  • Full time, contract
  • M-F schedule days
  • Fields daily calls from participants with questions regarding products to provide a quality service experience
  • Logs and documents participant conversations
  • Provides real-time technical support
  • Maintains and updates all client information in all systems
  • Prioritizes caller and management critical issues
  • Maintain a high level of customer service and client retention
  • Competitive hourly rate

Job Requirements

  • Associate's Degree preferred
  • Data entry skills
  • Strong customer services
  • US citizen or permanent resident status
  • Successful completion of a drug screen and background check

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1.800.655.8803 585.295.8553 1777 Penfield Road Penfield, NY 14526