Client Support Specialist
Phoenix, AZ US
Job Description
We are hiring for a skilled Client Support Specialist. We are looking for a candidate who is a customer service professional and preferably has call center experience. You will be an initial contact for inbound client requests and will log, document, and notate client conversations/issues. Must have the ability to multitask in a fast-paced environment, have a focused attention to detail and a minimum of an associates degree.
Position Details:
- Full time, contract
- M-F schedule
- Responsible for accurate and timely resolution of client concerns and issues
- Provides quality customer service and real-time technical support to clients
- Uses multiple computer software packages to answer and complete client requests
- Prioritizes client and management issues to resolve time-sensitive issues
- Logs and document client information in a timely manner
- Follows up on unresolved issues to ensure accuracy and resolutions
Job Requirements
- Associates degree
- Call center experience a plus!
- Customer Service experience
- Strong phone/speaking skills
- Tech savvy
- Punctual
- Focused attention to detail
- Good communication skills
- Self-Motivated
- US citizen or permanent resident status
- Successful completion of a background check