Benefit Specialist

Penfield, NY 14526

Posted: 07/09/2019 Industry: Professional clerical
We are hiring for a benefits specialist !  In this full time opportunity you will provide customer service and support to clients; responsible for the accurate processing of unemployment claims.  To be considered for this position, please have a minimum of two years of customer service experience and an associate degree.  Does this describe you?  Apply today!
  • Manages unemployment claims related matters for clients in multiple states
  • Performs research necessary to complete documentation accurately
  • Educates clients regarding unemployment process; maintains communication with clients on status of claim
  • Tracks status of claim to ensure timely processing in accordance with agency regulations
  • Participates in activities to expand  knowledge of departmental knowledge and product offerings
  • Maintains a high level of customer service and client retention   


  • Associates degree preferred
  • Minimum-2 years customer service experience
  • Good verbal and written communication skills
  • Proficiency with Microsoft office is required
  • Ability to work in a fast paced environment

Christopher Palinski

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1.800.655.8803 585.295.8553 1777 Penfield Road Penfield, NY 14526